10+ years ago I built my home and used Durango levers throughout. Recently several of them started BREAKING. I called Emtek's customer service because on their website it states that they provide a Limited Lifetime Warranty. The CSR told me that the Limited Lifetime warranty only applies to products purchased since 2012. Anything purchased prior to 2012 had only a 5 year warranty. What? Who in this day and age expects their door handles to start breaking after a few years (and these are not $30 handles either but rather $150) ? Either way shame on me for not paying attention when I bought the product. When I asked them to provide me with the mentioned warranty they declined saying that it was my responsibility to keep the warranty slip that came with the product.
The CSR actually suggested that I purchase a replacement product. RIGHT! I am just about to spend $130 - $150 per door on a product that does not last and that is produced by a company that does not stand behind their products.
The bottom line is that EMTEK does not stand behind their product and their product is ***.
STAY AWAY FROM EMTEK PRODUCTS!!!
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss bad quality of emtek durango lever and associated monetary loss in the amount of $450. Emtek needs to offer any options to resolve the issue according to poster's claims.
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